You can pay online using all major debit and credit cards, PayPal or by selecting one of our finance packages which you can find out more about here. If you are visiting us in store you can use all of the above plus cash, credit notes and gift vouchers.
If you have placed an order but then wish to change or cancel it, please contact our Customer Service team as soon as you can. We will try our best to make any changes but we will be unable to do so if the order is already being processed in the warehouse and/or dispatched.
Unfortunately, goods that have already been dispatched cannot be amended or redirected to an alternative delivery address.
How quickly you receive our email confirmation can depend on your email provider and whether the email has been incorrectly marked as junk. Please re-check on this and if you still do not receive a confirmation after this, then please contact our Customer Service team.
If your delivery address is outside of Kenya, you may have to pay import duties and taxes, which are levied once the shipment reaches your country. All international shipments may be subject to cross-border inspections by customs authorities, and customs policies vary widely from country to country. You must meet any additional charges for customs clearance and we recommend that you contact your local customs office for further information.
All delivery times, including Expediated delivery, are from the point of dispatch and not from the point of order. We will inform you in case the courier service experiences any hitches that may affect expected delivery time.
Please contact Customer Service team about exchanging goods. We will guide you through the process and in case the exchange cannot be effected same day, we will give you a reference number and day/time within which your exchange will be completed.
For returns, process is same as in exchange of goods. You are responsible for all return costs.
Once we have processed the refund it will usually take 3-5 working days for the funds to show in your account if you paid by credit card. Cash refunds are mostly approved same day. MPESA refunds may take up to a day to process.